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Frequently Asked Questions

CC AUTHORIZATIONS & SECURITY DEPOSITS

 All reservations require a credit card authorization form to be kept on file to cover possible overages. The company agrees that any billing information obtained from the client will only be used for the purposes of this specific reservation.

Thrifty Rents will not waive this process under any circumstances.

CLEANING

Thrifty Rents handles the cleaning for reasonable wear on the costumes. Clients that return items with excessive stains, discolorations, odors, or any other conditions deemed unreasonable by the company, will be subject to cleaning costs and potentially replacement costs.  For more information click here.

ALTERATIONS

Costumes may not be altered to fit and must be returned in their original condition. If a costume is returned altered or damaged, fees will be charged. Costumes may NOT be cut, dyed, painted or altered without written permission from Thrifty Rents. Tape, iron-on bonding-web, glue or any other type of adhesives may NOT be used on costumes.

STEAMING

All costumes should be steamed to remove wrinkles. DO NOT IRON!

Costumes can be pre-steamed in advance for an additional $40.00.

LATE FEES

 Late fees will be assessed if a client fails to return the items by the designated return date and time. Orders more than one hour late will be charged a $20 minimum late fee. If the client exceeds the agreed upon rental period by more than two hours, the client will be charged the full daily rate from that point on with no proration.

All discounts applied prior will be invalidated. Any late fees incurred must be paid when the costumes are returned.

In the event an order is returned incomplete, a late fee would only apply to the outstanding items until they are returned.

In the event a rental is left outstanding for more than 4 weeks, the items will be considered lost and the order will be closed out. At that point, the client will be expected to pay the sum of late fees, replacement costs, and other penalties. If the company is unable to settle this balance with the client via the provided security deposit or credit card on file, then a small claim will be filed against the client for the sum of the outstanding charges and all legal fees associated with collection.

At the discretion of the company, clients may be given a grace period to locate the missing items before being charged late fees and/or replacement costs.

CANCELLATIONS

Cancellations must be made more than 24 hours before the rental to be considered for a refund. Clients that do not cancel at least 24 hours prior to their reservation date will not be granted a refund.

DAMAGED OR LOST COSTUME FEES

Normal wear and tear on costumes is expected and won’t incur extra charges. Damage beyond normal wear and tear will incur charges. Damage charges will be assessed for broken zippers, detached garment pieces, make-up or other permanent stains or any other damage that renders the costume not rentable. It includes the cost of the supplies needed to restore the garment to its original state as well as labor costs. Major damage to costumes, including irreparable tears, or irreversible marks will be assessed at the replacement value of the costume. Lost costumes will be assessed with a lost costume fee.

FREE DELIVERY FOR ORDERS OVER $300

Free costume delivery for orders that qualify. For those that don’t, clients have the option to pick up at our Echo Park location or pay $40.00 for delivery for orders within 40 miles of our location.

Orders more than 40 miles from our location will be subject to a higher delivery fee. For more information click here.

IS PICK UP AVAILABLE?

Delivery + Pickup is available per request at an additional $40.00.

SHIPPING

For mailed orders we charge a 5-day minimum. This rate covers the shipping costs both ways and gives the client use of the costume for up to 7 days from the arrival date. Requests made less than 5 business days in advance will be subject to expedited shipping fees.

STUDENT DISCOUNT

Students will receive a 10% discount on their total rental if the order exceeds $100. All clients must show a valid student ID to qualify for the student discount. Additional proof of college enrollment may be required in some cases. For more information click here.

Thrifty Rents
818-406-0960
info@thriftyrents.com
Fittings By Appointment Only
985 Marview Ave Los Angeles, CA 90012