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Frequently Asked Questions

CC AUTHORIZATIONS & SECURITY DEPOSITS

 All reservations will require either a credit card to be kept on file or a security deposit provided to cover possible overages. Clients will have the option to choose one during the booking process. If the client chooses to keep a credit card on file a credit card authorization form will be provided for card information and signature confirmation. The company agrees that any billing information obtained from the client will only be used for the purposes of this specific reservation.

If the client chooses to provide a security deposit instead, we will require a cash deposit of $100 for orders under $100. For orders over $100, the deposit will be equal to the amount of the rental. Security deposits are due on the day in addition to the rental costs and will be held until the items are returned. Client may forfeit some or all of this deposit if any damages or overages are incurred. In the event a client incurs damages beyond the total of their original deposit, Thrifty Rents reserves the right to collect the items immediately or request additional means of insuring the rental.

Non-local clients must provide a credit card to be kept on file.

Thrifty Rents will not waive this process under any circumstances.

CLEANING

All costume pieces must be returned clean and free of stains and body odor. Anything returned will be assessed and an additional cleaning fee will be charged if required. For more information click here.

ALTERATIONS

Costumes may not be altered to fit and must be returned in their original condition. If a costume is returned altered or damaged, fees will be charged. Costumes may NOT be cut, dyed, painted or altered without written permission from Thrifty Rents. Tape, iron-on bonding-web, glue or any other type of adhesives may NOT be used on costumes.

IRONING & STEAMING

Client is expected to take precaution when ironing and steaming the costumes. Costumes that have been mishandled will be considered damaged beyond repair and a replacement fee will apply.

Costumes can be pre-steamed in advance for an additional $40.00.

LATE FEES

 Late fees will be assessed if a client fails to return the items by the designated return date and time. Orders more than one hour late will be charged a $15 minimum late fee. If the client exceeds the agreed upon rental period by more than two hours, the client will be charged the full daily rate from that point on with no proration.

All discounts applied prior will be invalid for lates. Any late fees incurred must be paid when the costumes are returned.

In the event an order is returned incomplete, a late fee would only apply to the outstanding items until they are returned.

In the event a rental is left outstanding for more than 4 weeks, the items will be considered lost and the order will be closed out. At that point, the client will be expected to pay the sum of late fees, replacement costs, and other penalties. If the company is unable to settle this balance with the client via the provided security deposit or credit card on file, then a small claim will be filed against the client for the sum of the outstanding charges and all legal fees associated with collection.

At the discretion of the company, clients may be given a grace period to locate the missing items before being charged late fees and/or replacement costs.

CANCELLATIONS

Cancellations must be made more than 24 hours before the rental to be considered for a refund. Clients that do not cancel at least 24 hours prior to their reservation date will not be granted a refund.

DAMAGED OR LOST COSTUME FEES

Normal wear and tear on costumes is expected and won’t incur extra charges. Damage beyond normal wear and tear will incur charges. Damage charges will be assessed for broken zippers, detached garment pieces, make-up or other permanent stains or any other damage that renders the costume not rentable. It includes the cost of the supplies needed to restore the garment to its original state as well as labor costs. Major damage to costumes, including irreparable tears, or irreversible marks will be assessed at the replacement value of the costume. Lost costumes will be assessed with a lost costume fee.

FREE DELIVERY FOR ORDERS OVER $300

Free costume delivery for orders that qualify. For those that don’t, clients have the option to pick up at our Echo Park location or pay $40.00 for delivery for orders within 30 miles of our location.

Orders more than 30 miles from our location will be subject to a higher delivery fee. For more information click here.

IS PICK UP AVAILABLE?

Delivery + Pickup is available per request at an additional $40.00.

STUDENT DISCOUNT

Students will receive a 10% discount on their total rental if the order exceeds $100. All clients must show a valid student ID to qualify for the student discount. Additional proof of college enrollment may be required in some cases. For more information click here.

Thrifty Rents
818-406-0960
info@thriftyrents.com
Fittings By Appointment Only
985 Marview Ave Los Angeles, CA 90012

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